Privacy Policy

Please read this privacy policy carefully. You consent to the terms outlined here and all other terms incorporated by reference by accessing or using the website. If you do not agree to all of these terms, do not use the website.

PRIVACY POLICY

  1. Purpose:

1.1. This privacy policy (“Privacy Policy”) applies to the use of the domain name https://biosynpharmaceuticals.com/, an internet-based platform (“Website”). The company is duly incorporated under the provisions of the Companies Act and has its registered address at 308, Vardhman Banhof Plaza, Plot No.6, Pocket-7, Sector-12, Dwarka, New Delhi-110078 (“www.biosynpharmaceuticals.com” or “We” or “Us” or “Our” or “Company”).

1.2. Only natural persons who have agreed to the Terms of Use and Privacy Policy after obtaining proper registration, in accordance with the procedure as determined from time to time by www.biosynpharmaceuticals.com, are eligible to use www.biosynpharmaceuticals.com. These Terms of Use, read in conjunction with the Privacy Policy, that govern your purchase and use of the products and services from www.biosynpharmaceuticals.com, constitute a legally binding contract between you (“you” or “)

1.3. We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is commensurate with industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant the complete security of all information that is being transmitted to us by you.

1.4. This privacy policy shall apply to all users’ use of the website or app. As a result, acceptance of this privacy policy is a condition of each user’s use of and access to the website, app, and other services provided by www.biosynpharmaceuticals.comto users. Every user is required to read and understand the provisions set out herein prior to submitting any sensitive personal data or information to www.biosynpharmaceuticals.com, failing which they are required to leave the website or app immediately.

1.5. This Privacy Policy is published in compliance with the Information Technology Act, 2000, and the rules, regulations, guidelines, and clarifications framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1.6. The purpose of this privacy statement is to explain what personal information we collect during your visit(s) to our website and how we protect the information you provide to us when using our website. You can be assured that www.biosynpharmaceuticals.com will use such information sensibly and carefully, and only in accordance with this privacy statement.

1.7. This privacy policy is effective December 1, 2023.

1.8. Any information that you provide to www.biosynpharmaceuticals.com is subject to our privacy policy.

  1. User Consent:

2.1 By accessing the website or app and whenever you submit any information to www.biosynpharmaceuticals.com or use products and services offered by the website or app, you agree to be bound by the terms of this privacy policy.

2.2. As part of providing our services to you, we may need to send you routine communications, such as order transaction emails and other administrative messages, through email and notifications posted on the website or through other means available, including text and other forms of messaging. Though we prefer to communicate with our users via email, as may be deemed necessary, you agree to receive our phone calls related to your orders and requests on www.biosynpharmaceuticals.com.

2.3. We may periodically send emails about new products, special offers, or other information that you may find interesting and beneficial as well. If you do not wish to receive promotional information from the US, you can, at any time, choose to opt out of receiving www.biosynpharmaceuticals.com promotional e-newsletters. To unsubscribe from our e-newsletters, you can follow the directions included in the e-newsletter.

2.4. You must ensure that you provide us with your correct and up-to-date personal information. This will allow us to contact you for further correspondence with respect to your order at www.biosynpharmaceuticals.com. We are not responsible for any inaccurate information you provide to us, which may affect your shopping experience on our website or app.

2.5. If, at any time, you want to access, update, modify, or remove any of your account information at www.biosynpharmaceuticals.com, we are not responsible for any inaccurate information you provide to us, which may affect your shopping experience on our website or app.

2.5. If, at any time, you want to access, update, modify, or remove any of your account information at www.biosynpharmaceuticals.com, you may do so by clicking the “My Profile” tab and then reviewing or changing your sensitive personal information as you want it to be.

2.6. www.biosynpharmaceuticals.com may, in the future, request other optional information from you in order to customize the website or app to deliver personalized service to our users.

Biosyn Pharmaceuticals collects the following personal information:

3.1. We do not collect personally identifiable information about you automatically.

3.2. We collect information from you only when:

When you register or create an account at www.biosynpharmaceuticals.com, place an order, or upload your medical prescription as a new user,

  1. As an existing customer, when you update your existing profile on biosynpharmaceuticals.com, you will receive the following benefits:
  2. Subscribing to e-newsletters at www.biosynpharmaceuticals.com

If you use the Refer & Earn program, please contact us or submit your testimonials at www.biosynpharmaceuticals.com.

3.3. As part of using the website or app, we may collect the following information from you:

  1. a. Name
  2. Username
  3. Electronic mail address
  4. Billing/Shipping Address (includes country and ZIP/postal code)
  5. Gender
  6. Age
  7. Phone number
  8. Reliable financial data
  9. Any additional information you may provide

3.4. During your visit to our website, we may automatically receive technical information about your computer or device, including your IP address, your computer operating system, time zone, browser type, and browser plug-in details, due to the communication protocol settings on the Internet.

3.5. www.biosynpharmaceuticals.com may also receive and/or hold information about the user’s browsing history, including the URL of the site that the user visited prior to visiting the website, as well as the Internet Protocol (IP) address of each user’s computer (or the proxy server a user used to access the World Wide Web), the user’s computer operating system, and the type of web browser the user is using, as well as the name of the user’s ISP. The website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by www.biosynpharmaceuticals.com and its service providers for the technical administration of the website and app, research and development, and user administration.

3.6. www.biosynpharmaceuticals.com does not knowingly collect personal information from children.

3.7. When you browse our website, we may also collect information about the pages you view, the web addresses from which you arrive or click through, the amount of time you spend on specific pages, download errors, and page response times. All this information helps us analyze customers’ trends and preferences and thus assists us in improving our service.

  1. The following is a list of possible uses for your information:

4.1. www.biosynpharmaceuticals.com will retain user information only as long as it is required to provide its services to the users. The information collected from you may be used for various business and regulatory purposes, including but not limited to the following:

  1. Signing up as a user on the website;
  2. Processing the user’s orders or requests and the provision of services by www.biosynpharmaceuticals.com or its affiliates or other third-party service providers (including the provision of safe services);
  3. Completing transactions with users and billing for the products or services provided in an efficient manner
  4. Technical administration and customization of the website;
  5. Ensuring that the website’s content is effectively presented to users;
  6. Information personalization and user-targeted advertising;
  7. Enhancement of the website’s services, features, and functionality;
  8. Research and development, as well as user administration (including user surveys);
  9. Non-personally identifiable information, exclusively owned by www.biosynpharmaceuticals.com, may be used in an aggregated or non-personally identifiable form for internal research, statistical analysis, and business intelligence purposes, including those for the purposes of determining the number of visitors and transactional details, and www.biosynpharmaceuticals.com may sell or otherwise transfer such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates;
  10. Dealing with requests, inquiries, complaints or disputes, and other customer care-related activities, including those arising out of the users’ requests for the services and all other general administrative and business purposes;
  11. In the case of any contests conducted by www.biosynpharmaceuticals.comin in which the user participates, the user’s information may be used for prize fulfillment and other aspects of any contest or similar offering;
  12. Notify users of any changes to our services, this privacy statement, or the Terms of Service;
  13. Verifies user identity and prevents fraud;
  14. Investigating, enforcing, resolving disputes, and applying our Terms of Use and Privacy Policy, either ourselves or through third-party service providers,.
  15. With Whom Do We Share Your Information?

5.1. We do not sell, rent, or exchange any personally identifiable information that you provide to us through this website with any third party for commercial reasons. However, we engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of www.biosynpharmaceuticals.com, you consent to our collection and transfer of your information to our payment service partner websites and third-party service providers.

5.2. As with any business, it is possible that as our business develops, we might sell or buy other businesses or assets. In such transactions, user or customer information is typically one of the transferred business assets. Accordingly, in the event that www.biosynpharmaceuticals.comor substantially all of our assets are acquired by a third party, such information may be one of the assets that is transferred or acquired by the third party. Under such circumstances, www.biosynpharmaceuticals.com would, to the extent possible, require the acquiring party to follow the practices described in this privacy policy. You acknowledge that such transfers may occur and that any acquirer of www.biosynpharmaceuticals.com may continue to process your personal information as set forth in this Privacy Policy.

  1. Who has access to your information?

6.1. Your personally identifiable information can be accessed only on a need-to-know basis by certain www.biosynpharmaceuticals.com employees who are designated to carry out your requested activity, and all such employees are bound by strict confidentiality obligations.

  1. How We Use Cookies:

7.1. “Cookies” are small pieces of information placed by a website onto your computer, mobile, or tablet hard drive. Cookies do not collect any sensitive personal information from you. We use cookies to analyze data about our web page traffic, which helps us save your preferences for future visits. This allows us to customize our website according to your interests, which will enable us to deliver a more personalized service to our users. You may choose to accept or decline cookies. Please be aware that by declining cookies, you may be unable to use our website to its fullest capability.

Links to Third-Party Advertisements

8.1. Links to third-party advertisements, third-party websites, or any third-party electronic communication services (“Third Party Links”) may be provided on the website or app, which are operated by third parties and are not controlled by, affiliated with, or associated with www.biosynpharmaceuticals.com unless expressly specified on the website.

8.2. If you access any such third-party links, we request that you review the website’s privacy policy. We are not responsible for the policies or practices of third-party links.

  1. Security Procedures

9.1. We guarantee that all your personal information with us is secure. www.biosynpharmaceuticals.com takes careful precautions to protect our users’s personal information from unauthorized access, improper use or disclosure, or unauthorized modification. To prevent unauthorized access, we have put in place the latest industry-standard security technology and procedures to safeguard the information we collect online. Your personal information is encrypted and protected with [encryption details] software, which encrypts all information you input. We store your personally identifiable information on computer servers in a secure environment. Even though we have taken significant steps to protect your personally identifiable information, no company, including our website or app, can fully eliminate the security risks associated with personal information. You hereby acknowledge that www.biosynpharmaceuticals.com is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

  1. Maintainprescriptionnconfidentiality.:

10.1. We understand the confidential nature of the prescription you provide us to process your medication order, and we treat your prescription as protected information.

  1. Users’ right to their personal information:

11.1. All the information provided to www.biosynpharmaceuticals.com by a user, including any sensitive personal data or information, is voluntary. A user has the right to withdraw his or her consent at any time, in accordance with the terms of this privacy policy and the Terms of Use, but please note that withdrawal of consent will not be retroactive.

11.2. Users can access, modify, correct, and delete the personal information provided by them that has been voluntarily given by the user and collected by www.biosynpharmaceuticals.comin in accordance with this privacy policy and terms of use. However, if the user updates his or her information, www.biosynpharmaceuticals.com may keep a copy of the information that the user originally provided to www.biosynpharmaceuticals.com in its archives. In the event the user seeks to update or correct his or her personal information, the user may exercise these rights by clicking “My Profile” on the website or app.

11.3. If a user inadvertently submitted personal information to www.biosynpharmaceuticals.com prior to reading the Privacy Policy and Terms of Use and such user does not agree with the manner in which such information is collected, stored, or used, such user can ask www.biosynpharmaceuticals.com whether www.biosynpharmaceuticals.com is keeping personal information about such user by sending an email to info@biosynpharmaceuticals.com containing the rectification required.

11.4. If the user fails to provide his or her information or consent for the use of personal information or later withdraws his or her consent for the use of the personal information collected, www.biosynpharmaceuticals.com reserves the right to discontinue the services for which the information was sought.

  1. Miscellaneous:

12.1. www.biosynpharmaceuticals.com has no control over the websites that appear as search results or as links from within its services. These other sites may place their own cookies or other files on the users’ computers, collect data, or solicit personal information from the users, for which www.biosynpharmaceuticals.com is not responsible or liable. As a result, www.biosynpharmaceuticals.com makes no representations regarding such third parties’ privacy practices or policies, or the terms of use of such websites, nor does it guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages, or other materials available on such websites. www.biosynpharmaceuticals.com encourages users to read the privacy policies of that website.

12.2 www.biosynpharmaceuticals.com is not responsible in any way for the authenticity of the user’s personal information, sensitive personal data, or information supplied to www.biosynpharmaceuticals.com. If a user provides any information that is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete), or www.biosynpharmaceuticals.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, www.biosynpharmaceuticals.com has the right to suspend or terminate such account at its sole discretion.

12.3. www.biosynpharmaceuticals.com shall not be responsible for any breach of security or for any actions of any third parties that receive users’ personal information or events that are beyond the reasonable control of www.biosynpharmaceuticals.com, including acts of government, computer hacking, unauthorized access to computer data and storage devices, computer crashes, breaches of security and encryption, etc.

12.4. The user is responsible for maintaining the confidentiality of the user’s account access information and password. The user shall be responsible for all uses of the user’s account and password, whether or not authorized by the user. The user shall immediately notify www.biosynpharmaceuticals.com of any actual or suspected unauthorized use of the user’s account or password.

12.5. www.biosynpharmaceuticals.com will communicate with the users through email and notices posted on the website or through other means available through the service, including text and other forms of messaging. Users can ask questions on www.biosynpharmaceuticals.com by sending an email to info@biosynpharmaceuticals.com containing the rectification required.

Changes in Privacy Policy

13.1. www.biosynpharmaceuticals.com reserves the right to change this privacy policy at any time, with or without notice. We urge you to review it periodically to ensure that you agree with any changes that we make. We will make our best efforts to inform you of any important amendments by e-mail, message on the website, or notification in your account. However, it is your responsibility to review the policy on a regular basis to ensure that you agree with it, and your continued use of the website will be deemed your acceptance of any changes that we make, even if www.biosynpharmaceuticals.com does not notify you of them.

13.2. If a user uses the website or app, such a user hereby provides his or her consent to the changed privacy policy practices.

Contact Information:

14.1. If you have any questions about this privacy statement, please contact us at info@biosynpharmaceuticals.com or +91-931-515-3606. In accordance with the Information Technology Act 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

e-mail: info@biosynpharmaceuticals.com

Phone number: +91-931-515-3606.

Timing: Monday to Saturday between 10 a.m. and 7 p.m., except public holidays.